June 17, 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more!
March 30, 2010 - (Free Research) Read this paper for information on the project management office (PMO), the department or group that defines and maintains the standards of process, generally related to project management, within the organisation. This paper offers details and results from research conducted about PMO position in organizations and its value.
July 22, 2010 - (Free Research) Enterprise content management (ECM) technology will not only save your organization paper, time and money it's also a big step toward reducing waste, creating sustainability and decreasing your carbon footprint. Read this white paper to learn more.
February 10, 2009 - (Free Research) FalconStor® Virtual Tape Library (VTL) with integrated Single Instance Repository deduplication technology offers advanced backup and global deduplication capabilities that support Oracle Recovery Manager and Automatic Storage Management.
May 28, 2010 - (Free Research) This white paper helps managers show the profitability of reducing operational costs in server backup and recovery through investment in online server data protections (subscription) rather than traditional backup method.
September 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.
July 2010 - (Free Research) This case study examines AAA’s transition to Quantum DXi technology – both why they chose Quantum and how it was able to significantly improve their backup process.
April 2010 - (Free Research) Read this paper to learn about the pressure IT organizations are under as growing management needs conflict with shrinking resources. Learn how advances in the latest Oracle Database 11g are making it possible to provide better oversight of performance, change management and administrative tasks.
April 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
September 2009 - (Free Research) A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications.
June 2008 - (Free Research) To maximize profitability, companies must know the true cost of making and delivering their products and services. Traditional cost accounting, devised in a simpler era, does not satisfy that need. This paper examines indirect and overhead costs, which are crucial to managing profitability.
February 2009 - (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.
November 2009 - (Free Research) In this webcast, Carol Church, PMO Director at Carefirst, will discuss how they embarked on an aggressive transformation effort with CA Clarity PPM and achieved fantastic results in a short amount of time. Carol will cover Carefirst’s journey, their challenges, implementation, ROI, and lessons learned.
March 2009 - (Free Research) Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime.
July 2009 - (Free Research) Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. Read this paper to learn more.
September 2009 - (Free Research) IT belt-tightening is geared toward saving money - but you can achieve the same goal by boosting business efficiency. Virtualization is the secret to this strategy. Read this paper to learn more.
September 2008 - (Free Research) Enterprises looking to compete in a global marketplace must be able to comply with international financial and legal requirements-they must be able to think globally but at the same time act (and comply) locally.
July 2010 - (Free Research) Data center operators require a new way to understand what’s in the environment, where assets are, how they are being used and to whom they belong. Read this paper to learn how Avocent's portfolio of asset management solutions makes it possible to comprehensively gain insight into managing your infrastructure for enhanced business value.
July 2010 - (Free Research) Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.
May 2010 - (Free Research) Learn Why Embracing Collaborative Communications is Essential to Your Success. Join your colleagues and luminaries – as they discuss how unified communications and collaboration technologies can help companies break free from "company-centric" ways of looking at technologies, markets, and operations.
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