January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
December 11, 2008 - (Free Research) This article provides an introduction to Hyper-V virtualization, discusses the overall architecture and underlying technologies, and offers guidance on best practices for deployment on Dell PowerEdge servers.
January 23, 2009 - (Free Research) This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level.
June 02, 2011 - (Free Research) This article shows how an application grid built on Oracle Fusion Middleware can not only prevent unplanned outages, but it can improve the overall performance of mission critical business applications.
October 25, 2010 - (Free Research) This article shows how an application grid built on Oracle Fusion Middleware can not only prevent unplanned outages, but it can improve the overall performance of mission critical business applications.
April 27, 2011 - (Free Research) Scalability and availability are key factors of an effective DSS or DW solution. Adhering to the best practices outlined in this article for integrating Dell EqualLogic PS Series iSCSI SAN arrays into the design can help IT administrators create a scalable high-performance infrastructure.
January 19, 2011 - (Free Research) Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery.
November 20, 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases - and their businesses - by upgrading to SQL Server 2008.
November 14, 2011 - (Free Research) The IBM Information Management portfolio offers a complete set of solutions designed to help you not only manage your data, but also master it. Read on to learn more about: Data management, information integration, data warehousing and more.
July 20, 2010 - (Free Research) Your next software implementation doesn’t have to be a nightmare. It can be done faster and with less training and without the need for upgrades or continued training. Read this paper to learn about the Plex Online implementation and training process, a process perfected over hundreds of successes.
October 19, 2010 - (Free Research) Over the past 18 months we have seen the irresistible rise of a new phenomenon, cloud computing. This term is given by the IT industry to a new business model for computing, one where capacity for computer, storage and networking can be dynamically acquired, on demand,and paid for according to usage.
January 2008 - (Free Research) Windows Vista is here. This white paper will help you help you determine if your hardware is compatible and which version you should implement.
May 2011 - (Free Research) Protecting and restoring virtual machines (VMs) can be slow and inefficient, and can take precious server resources away from critical applications. Dell EqualLogic Auto- Snapshot Manager / VMware Edition enables administrators to quickly and easily create hypervisor-aware snapshots of VMs - helping simplify data management.
January 2012 - (Free Research) Content provided by Google. This article from the Harvard Business Review covers they key points that CEOs and executives need to know about cloud computing. Find out why cloud is a game-changer, and what is preventing companies from adopting it now. Review the courses of action you can take, and the implications of each strategy.
December 2011 - (Free Research) In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction.
March 2011 - (Free Research) SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
December 2009 - (Free Research) If you'e a small or medium business owner with more than one computer, it's time to consider investing in a server. A server will keep your data secure and organized and will help you run your business more efficiently and professionally. If you've reached one of the 10 thresholds in this article, a server could do your business a world of good.
December 2009 - (Free Research) Purchasing a server is a big ordeal for any business. It's costly, time-consuming and can sometimes be disruptive, but that initial investment in time and money usually pays off - and fast. Read this article to find out when it’s time to purchase a server and why you need to purchase one.
November 2009 - (Free Research) With Microsoft SQL Server 2008, small and mid-sized businesses have a variety of options for creating state-ofthe art strategies for ensuring high availability and disaster recovery for their databases. This article explains why upgrading to SQL Server 2008 may help IT sleep better at night.
May 2009 - (Free Research) Read this article to learn how Dell has developed adaptive power management and worked with VMware to develop ways to autonomically and proactively power-down underutilized systems during off-peak times.
January 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.
November 2011 - (Free Research) Understanding the costs and trends associated with server virtualization is very important, as well as understanding the role of virtual platforms for your business.
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