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Browse Directory> Customer Service (General) >Save this search 1 - 18 of 18  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America, Inc.  June 02, 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.  January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO Making a Case for Problem Solving in the Energy and Utilities Industries by IBM  July 12, 2010 - (Free Research) Energy and utility companies can work smarter through better collaboration and greater insight, so that their employees can make more informed decisions that reduce costs, minimize waste and improve efficiency while improving customer satisfaction. Read this paper for more information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Next Frontier for Support Centers: Customer Experience Management by Citrix Online UK  August 26, 2010 - (Free Research) This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft  August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. (VIDEO) VIEW ABSTRACT | GO TO Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft  August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud. (VIDEO) VIEW ABSTRACT | GO TO Accessible Transactional Reports by Xenos Group Inc.  June 17, 2010 - (Free Research) This paper discusses how having an accessible PDF as a standard electronic format for all clients removes the cost of special processing and makes the benefits available to any client who wishes to take advantage of them. Continue reading to learn about the many benefits of providing customers with easy access to transactional reports. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Sales and Marketing: The New Power Couple by Microsoft  December 01, 2008 - (Free Research) This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect, Inc.  August 10, 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Enterprise Communications: The Next Decade by Aspect, Inc.  August 10, 2010 - (Free Research) This paper discusses how enterprise communications will continue to undergo significant changes during the next decade. Continue reading to learn what these changes in enterprise communications could be and what they could mean for your enterprise. You’ll also learn how to prepare for some of these major changes to ensure success for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Frost & Sullivan: Better Service Margins at a Fraction of the Cost by GoToAssist  July 27, 2010 - (Free Research) New research from Frost & Sullivan details how to provide superior service while actually reducing costs and increasing margins. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT Balancing Customer Intimacy with Self-Sufficiency by GoToAssist  July 27, 2010 - (Free Research) This Service XRG white paper explores self-service's impact on the rest of the support organisation and what you can do to better balance assisted support with self-service strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 2010 Service and Leadership Trends in Customer Support by GoToAssist  July 27, 2010 - (Free Research) Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to problem-solving resources, how support organisations are leveraging technology to get closer to customers and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist  October 22, 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT The Top Three Myths of Knowledge Management (KM) for Customer Service (Why KM is Hurting your Customers, and What You Can Do About It) by IntelliResponse  November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.  June 23, 2010 - (Free Research) To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation  October 01, 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Debenhams Significantly Frees Up Staff by Simplifying IT Project Management with CA Clarity PPM by CA Technologies.  December 03, 2008 - (Free Research) Read this case study to learn how Debenhams' Project Management Office has reduced report creation time by more than 90% using CA Clarity™ Project & Portfolio Manager. The CA solution also helps Debenhams to identify ineffective IT projects earlier on in the lifecycle to save resources and money. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY 1 - 18 of 18

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